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Although the product itself was unsucc6for our purposes, the customer uce was exceptional. I would gladly go business with this company again.
I would certainly recommend Saitech, Inc. for all your IT solutions. Erwin our sales rep and his team are fantastic to work with.
As a dark matter researcher building a university-grade dual-node system at home, I sourced an RTX Pro6000 Blackwell GPU from eSaitech—paired with i9-14900Ks, 128GB RAM per node, 20TB of NVMe across 4/4/8/4TB partitions, and Ubuntu 24.04. The build was flawless—until I accidentally charged the $8,000 GPU to my checking account via PayPal instead of the intended credit card. That misstep triggered a cascade of issues across PayPal, my bank, and eSaitech’s Shopify backend. Enter MaryLou from eSaitech customer service. She didn’t just help—she orchestrated a full recovery: coordinating RMA and accounting to reverse the charge, reprocess it correctly, and clear the default with PayPal. I was stunned. This wasn’t just good service—it was spectacular. From a company I’d never worked with, and to whom I technically owed money. The GPU arrived fast, at the lowest price I could find anywhere. But it’s the integrity and responsiveness of their team that truly impressed me. I don’t even know how to thank them properly. If you’re sourcing high-end components and value not just price but people, eSaitech earns my highest recommendation. Note my system below -
Saitech offers excellent service and fair pricing. I spoke with Mary Lou and she was professional and quickly got my order shipped. The communication regarding the status of the shipment was also excellent.