Payment FAQs

Which methods of payment does Saitech Inc. accept?

- Credit Cards – Visa/MasterCard/Discover/American Express

- PayPal

- Gift Certificate

- Wire Transfer

- Pre-paid Company Check, Personal Check, Cashier’s Check or Money Order
(Note: All Prepaid Orders, including Cashier’s Checks, take longer to process because they must first be cleared with the bank)

- Purchase Orders, Fax or C.O.D. orders will be accepted after complete verification.

- We do currently accept international credit cards at this time, however we may request more information about the credit card holder's identity and credit card verification by getting a credit card authorization form signed by the customer.

- We can ship anywhere in the world against Advance Wire Transfer.

Does Saitech Inc. accept Purchase Orders?

Yes, we do accept Purchase Order from Corporate Customers however we don’t offer any Net terms. Government/Military/Educational Institutions are welcome to fax Purchase Orders at 510-440-0257.

Does Saitech Inc. accept international credit cards?

We do currently accept international credit cards at this time, however we may request more information about the credit card holder's identity and credit card verification by getting a credit card authorization form signed by the customer. In certain high value orders we only accept Advance Wire Transfer Payments. This is because of high volume of fraudulent transactions in international credit cards.

In case of different billing and shipping addresses on an order?

In any order where billing and shipping addresses are different your order processing will take additional time and effort. The company has a right to obtain further information to verify and authenticate the customers identity as well as the credit card's ownership proof and billing information. In case customer has more than one shipping addresses added to their credit card's billing information it will have to be authenticated by the issuing bank of the credit card holder. Only after reviewing complete and accurate information and after our accounting departments review and approval will your order be shipped out. This process can take between 24-48 hours. In case where the customer fails to provide further information or fails to communicate back, Saitech Inc. has the right to cancel any orders.

I think I entered the wrong credit card information. What should I do now?

Please call our customer service right away at 510-440-0256 and correct the wrong information. Wrong credit card information will result in an order being put on hold. The customers will then receive an email informing that there are billing problems. Alternatively you can place another order and cancel the original order with the wrong information. Please check your account information carefully to avoid having duplicate orders.

I do not feel secure putting my credit card on-line or over the Internet. How can I still place a credit card order?

When you are placing an order on the Internet, security is a number one priority. All on-line transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.
However if you still feel Insecure then please call us to place an order on the phone.

Why was my credit card declined when I know the credit and or money is available in the card?

There are many scenarios under which a card can be declined. It may be due to wrong card number, wrong expiration date, wrong security code, daily transaction limits, insufficient funds, or random security checks by the credit card issuer. When this happens, the cardholder needs to contact the bank directly to find out why it happened and correct the problem.

Which states require sales tax?

Orders shipping to California are automatically charged sales tax. Once in a while we drop ship from other sources and if they are in the same state as the customer or have a warehouse there, sales taxes will need to be charged. Such cases are rare and customers are notified within 1 business day to decide if they are going to accept the sales tax, wait for the merchandise to arrive in California and then resent, or to cancel the order.

I have a California resale permit, how do I take sales tax off my order?

Please fill out a Reseller tax Exemption Form and email/fax to us along with your California reseller’s permit. We will check with the California Board of Equalization database to validate the resale permit and then manually remove the charge from the order. We do not log the permit into our database so each order must go through the manual process.

My order is a government purchase and not subject to the state sales tax. How do I remove the tax from my order?

Just place the order online as usual and fax us a copy of the tax-exempt permit at 510-440-0257 and we’ll issue credit once we verify the same. Please refer your Order no on the Fax.

Is the Saitech Inc. website secure and what is the security used?

Most definitely, we encrypt all personal and financial information using 128-bit encryption technology and through our secure sever. Once the information is received only trusted and authorized Saitech Inc. employees will be able to view and process your information. We take every step to safeguard our customer’s information.

Where do I send checks and other pre-payments?

Please send the check along with a copy of your order printed from our website to:

Saitech Inc.
42640 Christy Street
Fremont, CA. 94538. USA