Contact FAQs
Ordering
Our website operates 24/7 365 days a week and this is where you should place all orders. If you are having trouble with the website please see our Ordering FAQ and make sure all your browser settings are correctly set. If you continue to experience problems you may call our customer service representative at 510-440-0256 and place an order over the phone with one condition: it is the customer’s responsibility to look over their email confirmation to make sure that the customer’s information (shipping, contact, etc.) is correct and the parts in the email confirmation are what the customer intended to order and contact us right away (before product is shipped) if any errors are found or if no email confirmation is received.
Requesting an RMA (Return Merchandise Authorization)
Please fill our RMA Request Form, in case you have any further questions or doubts, please email us at rma /at/ eSaitech.com, we will reply to any email within 24 hrs.
eSaitech.com Phone numbers
510-440-0256 - Customer service phone number
510-440-0257 - Fax number
E-Mailing Saitech Inc.
Most sales related questions should be directed at sales /at/ eSaitech.com, any other enquiries should be emailed to support /at/ eSaitech.com
Business Hours
eSaitech.com is open 24 hours 7 days a week, however our location is open Monday thru Friday from 9:00AM to 5:30PM PST Excluding National Holidays.
Technical Support / Feedback
Please call or email the manufacturer of the merchandise you are buying or bought for any technical support issues. Customers may email support /at/ eSaitech.com to obtain manufacturer contact information if they are unable to find it.
We have only one single pick up facility and that is located at Fremont, CA – for all in Stock items we will not charge shipping charges, you can pick it up at will call. Please call us to confirm the Pick Up time. In case we don’t hear from you, we will write to you once your order is ready for pick up. However, orders for will call still need to be placed on-line and a small charge may still apply for handling. So please call after placing an order to confirm that it is ready for "will-call" pick up.
Please give us a review at info /at/ esaitech.com . We monitor these sites daily and are extremely proud to see a raving review!
Please provide the following: Name, Phone Number, Sales Order Number, E-mail address, and RMA Number.
Saitech Inc. Returns (Please Provide RMA #)
42640 Christy Street
Fremont, CA 94538. USA.
All shipments without RMA number shall be rejected! Please insure package and ship through a reliable traceable shipper.
