Yes. You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return Policy period. Saitech Inc. will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 7 days. Saitech Inc. must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
We ask that all RMA's be requested online for maximum efficiency.
If you have a special request, please email rma /at/ eSaitech.com
42640 Christy Street
Fremont, CA. 94538. USA
No. We do not exchange RMA items for different items. We will only replace an RMA’s item with a an identical replacement item of the same make and model. If the return policy period for a refund has not yet expired, you can request an RMA Refund (subject to 20% restocking fee), order a new item, and we’ll refund your original purchase after we receive your returned product.
Please write to us at rma /at/ eSaitech.com
We generally process credit in 2-3 business days upon completion of the return process. Once Saitech Inc. refunds to a credit card, it is up to merchant service and the issuing bank to credit the individual credit card account. They may take as long as two billing cycles to do this. Customers may contact their card issuer to get funds released quicker.
It takes 2-5 business days for us to process and re-ship or issue a refund once we receive the product.
Yes. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Saitech Inc. to process your RMA. Saitech Inc. cannot process RMA returns that are incomplete; incomplete RMA’s will be returned to you. In most cases, items sent in for RMA replacement will be replaced with a full item set, including accessories. Please return all accessories with your RMA.
There is a restocking fee of 20% on all returns for refund (RMA Refund), unless waived by a Customer Support Agent. We charge this 20% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA Replacement without any restocking fee to support customers who have received a defective product, however shipping costs for products coming to us is payable by Customer. For CPU and Memory refunds, any restocking fee we use will be a reflection on current market value for the same CPU item. Saitech Inc. does not support attempts to profit from CPU and Memory price fluctuations.
No, Saitech Inc. does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, Saitech Inc. will split the shipping costs with you. If you pay to send the item back to Saitech Inc, Saitech Inc. will replace the item and ship the item to you at no charge. Saitech Inc. will employ every resource it has to ensure that your item is replaced promptly, without hassle.
Cross shipping is not available, if an item is within thirty days of invoice, we will charge for a new item being sent out and credit your account once we receive the RMA item after 20% restocking fee.
We do not cross ship any items. Once the CPU’s is determined to be within its return period; we must have the CPU back in our warehouse and logged in through the RMA process before we can ship its replacement to you.
On a retail box CPU fan, warranty coverage is provided by the manufacturer. However, we can replace the entire Retail CPU package within thirty days of the invoice date if you return the entire CPU package, including all accessories and packaging. If you’d like to have just a fan or heat sink replaced, call the manufacturer.
If an RMA item is found to be on backorder and we cannot obtain the item, you will be notified by email and offered a similar replacement or a refund. We try to contact every customer in this case to find an agreeable replacement item or refund amount.
It takes one to two business days for an RMA to process as "received" once we receive it. If your tracking number confirms reception, give us a day or two to process the RMA, and then call us if your RMA Status still has not been updated.
We keep serial numbers on all products we carry. Occasionally, our customers inadvertently return items that were not purchased at Saitech Inc. In such a case, the item in question will be returned to the customer with a request to send the correct item.