RMA FAQs

Is it mandatory to have an RMA number to return a product to Saitech Inc.?

Yes. All returns require a Return Merchandise Authorization (RMA) number obtained within the applicable Return Policy period. Saitech Inc. will not accept returns without prior authorization. Once issued, an RMA number is valid for 7 days, and the returned product must be received within this timeframe. RMA numbers will not be extended or reissued. Please make sure the RMA number is clearly displayed on the shipping label of all return boxes.

How do I acquire a Return Merchandise Authorization number (RMA#)

All RMA requests should be submitted online for the fastest and most efficient processing.

If you have a special request or unique circumstance, please email our RMA department at rma@esaitech.com

What address should I send my return to?

Saitech Inc.
42640 Christy Street
Fremont, CA. 94538. USA

Can I exchange my returned item for a different product?

No. RMA items cannot be exchanged for different products. We only provide an identical replacement of the same make and model.
If the return policy period for a refund has not expired, you may request an RMA Refund (subject to a 20% restocking fee). In this case, you would need to place a new order for the desired item, and your refund will be processed once the returned product is received.

How do I check the status of my RMA?

Please write to us at rma /at/ eSaitech.com

How long will it take before a refund/credit actually appears on my credit/debit card?

We generally process credit in 2-3 business days upon completion of the return process. Once Saitech Inc. refunds to a credit card, it is up to merchant service and the issuing bank to credit the individual credit card account. They may take as long as two billing cycles to do this. Customers may contact their card issuer to get funds released quicker.

How long, usually, does it take for Saitech Inc. to process an RMA?

It takes 2-5 business days for us to process and re-ship or issue a refund once we receive the product.

Is it necessary to return each individual accessory when I send in a return? What should I include with my RMA?

Yes. All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Saitech Inc. to process your RMA. Saitech Inc. cannot process RMA returns that are incomplete; incomplete RMA’s will be returned to you. In most cases, items sent in for RMA replacement will be replaced with a full item set, including accessories. Please return all accessories with your RMA.

When and why are restocking fees applied? How much is deducted when a return is subject to a restocking fee?

There is a restocking fee of 20% on all returns for refund (RMA Refund), unless waived by a Customer Support Agent. We charge this 20% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA Replacement without any restocking fee to support customers who have received a defective product, however shipping costs for products coming to us is payable by Customer. For CPU and Memory refunds, any restocking fee we use will be a reflection on current market value for the same CPU item. Saitech Inc. does not support attempts to profit from CPU and Memory price fluctuations.

Does Saitech Inc. pay the return shipping cost for defective merchandise?

No, Saitech Inc. does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, Saitech Inc. will split the shipping costs with you. If you pay to send the item back to Saitech Inc, Saitech Inc. will replace the item and ship the item to you at no charge. Saitech Inc. will employ every resource it has to ensure that your item is replaced promptly, without hassle.

Will Saitech Inc. cross-ship replacement merchandise?

Cross shipping is not available, if an item is within thirty days of invoice, we will charge for a new item being sent out and credit your account once we receive the RMA item after 20% restocking fee.

Will Saitech Inc. cross-ship a replacement CPU?

We do not cross ship any items. Once the CPU’s is determined to be within its return period; we must have the CPU back in our warehouse and logged in through the RMA process before we can ship its replacement to you.

The heat sink and/or fan of the retail CPU I purchased is faulty. How do I get it replaced?

On a retail box CPU fan, warranty coverage is provided by the manufacturer. However, we can replace the entire Retail CPU package within thirty days of the invoice date if you return the entire CPU package, including all accessories and packaging. If you’d like to have just a fan or heat sink replaced, call the manufacturer.

What happens if the item I returned for RMA is no longer available or is backordered?

If an RMA item is found to be on backorder and we cannot obtain the item, you will be notified by email and offered a similar replacement or a refund. We try to contact every customer in this case to find an agreeable replacement item or refund amount.

The tracking number for my return confirms that Saitech Inc. has received my returned product, but the RMA Status page still does not show that it has been received. What now?

It takes one to two business days for an RMA to process as "received" once we receive it. If your tracking number confirms reception, give us a day or two to process the RMA, and then call us if your RMA Status still has not been updated.

I received an email indicating that the serial number of the item I returned does not match the serial number of the product I originally purchased from Saitech Inc. What should I do?

We keep serial numbers on all products we carry. Occasionally, our customers inadvertently return items that were not purchased at Saitech Inc. In such a case, the item in question will be returned to the customer with a request to send the correct item.