Shipping FAQs

What shipping carriers does Saitech Inc. use, and how can I contact them?

Saitech Inc. ships orders using US Postal Service, FedEx, UPS, and DHL (formerly Airborne Express). Contact information for each carrier is as follows:
US Postal Service: www.usps.com (800) 275-8777 or 1-800-ASK-USPS
Airborne Express: www.airborne.com (800) 247-2676 or 1-800.AIRBORNE
Federal Express: www.fedex.com (800) 463-3339 or 1-800.Go.FedEx
United Parcel Service: www.ups.com (800) 742-5877 or 1-800-PICKUPS

The choice of shipping carrier is determined by Saitech Inc.’s Shipping Department. In certain situations, an alternate carrier may be used if:
1) the designated shipper cannot ship to the address (usually for rural areas)
2) the order has already missed the cut off time for shipping for the designated shipper or
3) the actual shipping cost for the order (especially international) is more than what customer has paid.

How can I find out which carrier is handling my order?

You can check your shipping carrier and tracking information by logging into your Saitech account and viewing the order in question. Once your package has shipped, the tracking number and carrier details will be displayed. Additionally, a tracking number and carrier information will be sent to your email when your order ships.

How can I get my FedEx tracking number?

FedEx tracking numbers for orders shipped each day are automatically emailed to you after 6:30 PM Pacific Time. Alternatively, you can log into your Saitech account and check your order status online to view the tracking number.

My FedEx tracking number is not working. What should I do?

Sometimes tracking numbers may appear inactive if multiple items are packaged together or if packages are shipped separately and not scanned by FedEx immediately. In these cases, please allow 1–2 days for tracking updates or for all items in your order to arrive. If your order does not arrive within that timeframe, contact us and we will assist you in initiating the lost package process with FedEx.

How do I contact FedEx?

Phone: 1-800-GO-FEDEX (1-800-463-3339)
Website: www.fedex.com

FedEx has my package but it has not been delivered yet. Why?

If FedEx is holding your package, please contact them directly at 1-800-GO-FEDEX for the latest status. Delivery priority is determined by your local FedEx hub based on the shipping method selected. While Saitech Inc. always strives for prompt delivery, FedEx controls the final delivery schedule.

Does Saitech Inc. cover the return shipping cost for defective merchandise?

Saitech Inc. is not responsible for manufacturing defects, as we source merchandise from distributors and ship it to our customers. Shipping costs are shared: we pay for shipping the product to you, while you are responsible for the return shipping. This is similar to how many retail stores handle defective merchandise. Even if the item is defective, the store will not reimburse you for the time and gas spent to drive back for a return, nor will they send someone to pick up the defective merchandise.

Saitech Inc. strives to make the return process as smooth and hassle-free as possible so you can quickly resolve any issues with defective merchandise.

Does Saitech Inc. deliver to APO or FPO addresses?

Yes, Saitech Inc. delivers to APO and FPO addresses, but shipments are sent only via US Postal Service. Packages may take a few extra days to process because we drop off USPS shipments in batches every few days. Delivery times to APO and FPO addresses can range from one week to four weeks, depending on the destination country. You will receive a USPS tracking number for your shipment. Please note that we must follow specific package size and weight restrictions when shipping to APO and FPO addresses.

Why was my order sent in multiple packages when it could have fit in one box?

Saitech Inc. may ship items separately due to weight or size considerations. The most common reason is that we use multiple warehouse locations. If items in your order are stocked in different warehouses, they cannot be packed together, resulting in multiple packages for a single order.

Why did FedEx separate my packages?

Please contact FedEx at 1-800-GO-FEDEX to obtain further status on your packages.

Is it possible to request that FedEx hold my package or have it re-routed to a different address?

For security and fraud prevention, Saitech Inc. does not authorize FedEx to hold packages for customer pickup at local FedEx facilities. We apologize for any inconvenience, but this policy helps protect your purchased items. Similarly, we do not request re-routing of packages once they are in transit to the shipping address provided on the original order.

Are shipping costs added for each item I order, or do they decrease when multiple items are purchased together?

When you order multiple items in a single transaction, shipping costs are usually reduced based on weight, size, and any safety or insurance requirements. To see the total shipping cost, place all items in your shopping cart, select your state and preferred shipping method, and use the shipping calculator. Certain items may have special shipping discounts, in which case the shipping charge is applied cumulatively unless multiple items are purchased. Your final shipping cost will always be displayed on the website.

Does Saitech Inc. ship internationally?

Yes, Saitech Inc. ships worldwide for all prepaid orders via wire transfer. We can also ship using the customer’s shipping account to help streamline handling of taxes and import duties in the destination country.

Please note that all customs fees, taxes, and import duties are the responsibility of the customer, regardless of the shipping method or carrier used. Customers are liable for paying any applicable charges in their country. We recommend checking with your local export-import office or your chosen shipping carrier to confirm all import costs before placing an order.

Does Saitech Inc. need to verify my shipping address if I pay using PayPal?

Yes. If the shipping address entered on your Saitech Inc. order does not match the address registered with your PayPal account, your order will be automatically voided. This verification is done to prevent fraud. Any funds withdrawn from your account will be promptly refunded. If your order is voided for this reason, we recommend re-ordering using the verified shipping address associated with your PayPal account.

How long is the waiting period before I am able to file a claim for a lost, damaged, mis-delivered or tampered package?

If your order is damaged, mis-delivered, or tampered with during transit, please contact Saitech Inc. within 3 business days of delivery. If your order is lost in transit, please contact Customer Service within 7 business days of the expected delivery date.

What should I do if an item is missing from my order?

First, check all tracking numbers for your order to ensure every package has arrived. Inspect the packaging carefully, as small items can sometimes be hidden in packing material. Also check internal packaging, as we may place memory inside the motherboard box or mount an OEM CPU directly on the motherboard. If you still cannot locate the missing parts, contact Saitech Inc. immediately at 510-440-0256, and we will review your order with the warehouse.